Troubleshooting

Version
Installation
Using OptiPath
Database
Seriating
Software Updates
Technical Support
Feedback

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Version

How do I find out what version of OptiPath I am using?

Installation

What do I do when I get the message "Database format is out-of-date"?

What do I do when I get a message saying the loader cannot find the InstMsiA.exe file?

What do I do when I get a message saying the loader cannot find the InstMsiW.exe file?

What do I do when I get the message "This setup requires the .NET Framework. Please install the .NET Framework and run this setup again."?

What do I do when I get a message saying the Microsoft.Jet.OLEDB.4.0 provider is not registered?

Using OptiPath

Am I free to use OptiPath in any way I wish?

OptiPath is confusing! How can I figure out how to use it?

Database

What do I do when I get the message "Database format is out-of-date"?

What do I do when I get a message saying the Microsoft.Jet.OLEDB.4.0 provider is not registered?

Seriating

What is seriation?

What is optimal path seriation?

What is occurrence seriation?

What is nominal seriation?

What is discrete seriation?

What is custom seriation?

What is frequency seriation?

Software Updates

How do I know if I need an upgrade to OptiPath?

How can I upgrade to the latest version of OptiPath?

How can I find out how OptiPath has changed since an earlier version?

Technical Support

How can I get help?

How can I suggest an improvement to OptiPath?

How can I report a problem I had with OptiPath?

Feedback

How can I tell you what I think about OptiPath?

How can I suggest an improvement to OptiPath?

How can I report a problem I had with OptiPath? 

 

Please let us know what you think of the OptiPath software. Any bugs you find, any suggestions you have for improving the interface or the functionality. We welcome it all. Thank you.